Policies

Return Policy

Hammond Design does NOT offer a return policy for merchandise purchased on this website. Due to the fact that the purchase of the product is predetermined, Hammond Design will NOT accept returns on product directly from the factory. If you wish to have a trial period, please contact an authorized Hammond Design reseller.

If you receive an incorrect item or have a defect in your product please contact HD immediately. Requests for corrected mouthpieces must be made within 30 days of mouthpiece shipping date. Exchanges are subject to $15 restocking fee. Original order shipping charges are not refundable and the customer is responsible for shipping charges for the returned product. Custom mouthpieces are not returnable. Product should be properly packaged for return in original packaging. Also include a copy of the original invoice. We are not responsible for lost or stolen merchandise.

Shipping charges include shipping, handling, and packaging materials. HD ships via USPS: priority mail and global express international. International shipments do not include customs taxes. These taxes are the customer's responsibility and are collected by your government upon delivery. Additionally, the risk and title of loss for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

We ship all orders as they are completed. Customers who do not notify us of missing shipment within 14 days (domestically) 30 days (internationally) will not be eligible for order replacement or refund.

Information, including product pricing and availability, may be changed or updated without notice. Hammond Design and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hammond Design believes that customer conduct violates applicable law or is harmful to the interests of Hammond Design and its subsidiaries.


Karl Hammond Design is dedicated to exceptional results through sound engineering and quality craftsmanship -
"the experience of sound in HD"


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